Returns conditions 

• Please ensure that all items are returned in their original condition, unworn, unwashed, and unaltered, with tags still attached. Include all item boxes and dust bags with your return.
• Each order includes one prepaid label, so all items must be returned in the same parcel.
• Use the same delivery service for return shipments as used for the original delivery.
• Returns are only accepted from the country to which the order was originally shipped. For instance, returns for orders delivered to Germany must originate from Germany to avoid additional charges (import and shipping fees at your expense).
• Customized items are not eligible for return.
• Refunds will be issued to the original payment method.
• Upon a valid withdrawal, we refund the price of the goods and the cost of standard shipping. If you selected an expedited or premium shipping option, only the cost of the cheapest standard shipping option available at the time of your order will be refunded.
• When returning items from separate parcels, pack them carefully in their original packaging and use individual labels for each parcel.

Exchanges conditions

• We only facilitate exchanges for non-faulty items in their original condition, unworn, unaltered, and unwashed, with all tags intact. Ensure all item boxes and dust bags are included with your return.
• Exchanges are limited to the same item in a different size; we cannot accommodate exchanges for different colors or different items.
• Please note, exchanges for the same item in a different size can only be processed once.
• All merchandise for exchange must be returned in one parcel; multiple returns from one order sent at different times may be refused.
• Exchange shipments must utilize the same service used for the original delivery
• Exchanges are only accepted from the country to which the order was originally shipped. For example, returns for orders delivered to Slovenia must be initiated from Slovenia to avoid additional charges (import and shipping fees at your expense).
• Customized items are ineligible for exchange

Repeal policy 

If you would like to repeal your contract of purchase, you may choose one of the following:

1. THE ESSENCE OF PRISTINE CONDITION (The Tag Rule)
Our security tag is designed to be visible without preventing you from trying the piece on for size and fit, exactly as you would in one of our boutiques. If the tag is removed and there is evidence the item has been worn beyond trying it on, we reserve the right to deduct a value-compensation fee from your refund, which may be up to the full purchase price where the garment can no longer be resold as new.

2. AUTOMATIC CARE THROUGH RETURNS (30 Days)
Your Belle Époque experience is designed to be effortless. Should you decide that a piece is not the perfect fit, returning the items within 30 days of delivery will automatically initiate our return process. Returns with the security tag intact are processed automatically; returns without the tag are reviewed individually for value compensation as described above.

3. NOTIFIED RETURNS (14 Days)
Should you prefer to notify us of your return intent first, you have 14 days from delivery to reach out via email at  shop@bellepoque.hr. Once
informed, you may return the item within the following 14 days. The same tag and value-compensation terms described above apply.