RETURNS AND EXCHANGES

Returns conditions 

• Please ensure that all items are returned in their original condition, unworn, unwashed, and unaltered, with tags still attached. Include all item boxes and dust bags with your return.
• Each order includes one prepaid label, so all items must be returned in the same parcel.
• Use the same delivery service for return shipments as used for the original delivery.
• Returns are only accepted from the country to which the order was originally shipped. For instance, returns for orders delivered to Germany must originate from Germany to avoid additional charges (import and shipping fees at your expense).
• Customized items are not eligible for return.
• Refunds will be issued to the original payment method.
• Bellepoque.hr does not refund insurance and handling fees for returns.
• When returning items from separate parcels, pack them carefully in their original packaging and use individual labels for each parcel.

Exchanges conditions

• We only facilitate exchanges for non-faulty items in their original condition, unworn, unaltered, and unwashed, with all tags intact. Ensure all item boxes and dust bags are included with your return.
• Exchanges are limited to the same item in a different size; we cannot accommodate exchanges for different colors or different items.
• Please note, exchanges for the same item in a different size can only be processed once.
• All merchandise for exchange must be returned in one parcel; multiple returns from one order sent at different times may be refused.
• Exchange shipments must utilize the same service used for the original delivery
• Exchanges are only accepted from the country to which the order was originally shipped. For example, returns for orders delivered to Slovenia must be initiated from Slovenia to avoid additional charges (import and shipping fees at your expense).
• Customized items are ineligible for exchange

Repeal policy 

If you would like to repeal your contract of purchase, you may choose one of the following:

1. THE ESSENCE OF PRISTINE CONDITION (The Tag Rule)
To ensure the integrity of our curated collections, we kindly ask that you try on your selection with the utmost care. All returns must be in their original, unworn state, with the Belle Époque security tags and designer labels perfectly intact. We consider the removal of these tags as your final acceptance of the piece, after which it can no longer be returned.

2. AUTOMATIC CARE THROUGH RETURNS (30 Days)
Your Belle Époque experience is designed to be effortless. Should you decide that a piece is not the perfect fit, returning the items within 30 days of delivery will automatically initiate our return process. As long as the security tags remain attached, your return will be handled with priority.

3. NOTIFIED RETURNS (14 Days)
Should you prefer to notify us of your return intent first, you have 14 days from delivery to reach out via email or phone. Once our team is informed, we invite you to return the selection within the following 14-day period, ensuring all original tags are in place.