Beginning a return
You have 15 days from the day your order arrives to arrange a return. To begin, simply reach us in whichever way suits you best — by telephone, by writing to info@bellepoque.hr, or by replying directly to your order confirmation from shop@bellepoque.hr — and let us know which piece you’d like to return, and the reason, a question of size perhaps.

Once we’ve confirmed the details, we’ll send you a DHL return label, so your piece can find its way back to us with ease and at no cost to you.

The condition we ask for
Pieces should return to us as they left: unworn, unwashed and undamaged, in their original packaging, with boxes, dust bags and the Belle Époque tag intact.

A note on our tag
Each Belle Époque garment carries a distinctive tag, designed to remain visible while you try a piece for size and fit, exactly as you would in one of our boutiques. Should the tag be removed and a garment show signs of having been worn beyond a fitting, we reserve the right to reduce the refund — up to the full price, where a piece can no longer be offered as new.

Swimwear
For reasons of hygiene, swimwear may be returned only if unworn, with its hygiene strip and Belle Époque tag in place. Swimwear tried on without the hygiene strip cannot be accepted.

Made-to-order
Made-to-order and personalised pieces cannot be returned.

Your refund
Refunds are returned to your original method of payment. Once processed, please allow up to five business days for the amount to appear — a timing set by your card issuer rather than by Belle Époque.

Exchanges

We are happy to exchange a garment in its original, unworn condition, with all tags, boxes and dust bags intact.

A few details worth knowing:

• Exchanges are for the same style in a different size; we are unable to exchange for another colour or a different design.
• A garment may be exchanged for a different size once.
• To arrange one, write to us at info@bellepoque.hr with your order number and the size you’d prefer. Once your return reaches us, we’ll send the new size on its way, with our compliments.

The right of withdrawal (EU customers)

Beyond our returns policy, customers within the European Union hold the statutory right to withdraw from a purchase within 14 days of receiving an order, without giving a reason.

To exercise it, simply notify us in writing at info@bellepoque.hr within 14 days of delivery, and return the order within 14 days of letting us know. Returned pieces remain subject to the condition we ask for above.

Upon a valid withdrawal, we refund the price of the order together with standard delivery. Where a faster delivery option was chosen, we refund the cost of the least expensive standard option available at the time of the order.