Frequently asked questions (FAQ)
Please read on for more information. Thank you!
You can shop without creating an account. However, if you register with us, you’ll enjoy the following benefits:
- Track your orders and review past purchases
- Request an exchange or return directly from your account
- Add pieces you love or missed out on to your Wish List
- Save your address and card details so you can shop even quicker in future
If you‘ve forgotten your password, request a link to reset it or follow the ‘Forgotten password’ instructions on the ‘Sign In’ page.
You have 15 days from the date you received your order to exchange or return item(s).
Create your return here, or if you are a registered user, by logging in your Belle Epoque Shop account.
Depending on the status of your order, it may be possible to cancel an item or change it to a different size. Please note, we’re unable to combine or add an item to an existing order.
If you need to make any amendments to your purchase, please call our Customer Service team as soon as possible and we’ll see what we can do.
Simply email firstname.lastname@example.org and we’ll look into this for you. When you get in touch with us, please provide your order number and photographs of your item. Please be aware that items which have been damaged as a result of normal wear and tear, by accident, or your own misuse, will not be considered faulty. This does not affect your statutory rights.
Note that our response time may extend to a few days. We sincerely apologize for any inconvenience this delay may create.
If you have any inquiries for our customer support, please call this number during business hours from 8 AM to 3 PM. Thank you.
If you have the opportunity, please visit our physical stores at the following addresses:
- Bellepoque store Lošinj Island, Hotel Bellevue
- Bellepoque store Rovinj, Hotel Grand Park
- Bellepoque store Dubrovnik, Hotel Rixos