BELLE EPOQUE PRIVACY POLICY
Last updated: 01.01.2026.
Data Controler
This Privacy Policy explains how Belle Époque collects, uses, stores and protects personal data in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws. The data controller responsible for processing your personal data is:
Narmiko d.o.o.
Email: privacy@bellepoque.hr
Address: Petrova 59a, 10000 Zagreb, Croatia
Registered in the Court Registry of the Commercial Court in Zagreb, registration number MBS: 081102877, personal identification number VAT: 72764976404.
2. Scope of This Policy
This Privacy Policy applies to:
visitors of the Belle Époque website,
customers placing orders via the webshop,
users contacting us via email or contact forms,
subscribers to marketing communications, where applicable.
3. Personal Data We Collect
Depending on how you interact with the website, we may collect the following categories of personal data:
Identification data (name, surname)
Contact details (email address, telephone number, billing and shipping address)
Order and transaction data (purchased items, order history, payment status)
Technical data (IP address, browser type, device information)
Communication data (customer service correspondence)
Payment card details are not stored by Belle Époque and are processed securely by our payment service providers.
4. Purposes and Legal Bases for Processing
We process personal data only where permitted by law, based on the following legal grounds:
Contract performance – to process and deliver orders, handle payments and returns
Legal obligation – to comply with accounting, tax and consumer protection laws
Legitimate interest – to improve website performance, security and customer service
Consent – for marketing communications and non-essential cookies, where required
5. Payment Processing
Payments made through the webshop are processed by third-party payment providers, including Stripe and other available payment methods displayed at checkout.
These providers process personal data in accordance with their own privacy policies and applicable data protection regulations.
6. Data Recipients and Transfers
Personal data may be shared with trusted third parties only where necessary, including:
payment service providers,
shipping and logistics partners (e.g. DHL),
IT and hosting service providers,
accounting and legal advisors, where legally required.
Where personal data is transferred outside the European Union, appropriate safeguards are applied in accordance with GDPR requirements.
7. Data Retention
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, including:
statutory retention periods under tax and accounting laws,
resolution of disputes or enforcement of legal claims.
8. Your Rights
Under GDPR, you have the right to:
access your personal data,
rectify inaccurate or incomplete data,
request erasure of data where applicable,
restrict or object to processing,
data portability,
withdraw consent at any time, where processing is based on consent.
Requests may be submitted using the contact details provided above.
9. Data Security
Belle Époque implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration.
10. Cookies
Information about the use of cookies and similar technologies is provided in a separate Cookie Policy available on the website.
11. Complaints
If you believe that your personal data has been processed unlawfully, you have the right to lodge a complaint with the competent data protection authority.
12. Changes to This Policy
Belle Époque reserves the right to update this Privacy Policy from time to time. The version published on the website shall apply.
13. Contact
For any questions regarding this Privacy Policy or the processing of personal data, please contact us using the details provided above.
