Last updated: 25.08.2026.

This Privacy Policy for Narmiko d.o.o. (“we”, “us” or “our”) explains how we collect, use and share your information when you visit our website https://bellepoque.hr/.

We appreciate your decision to use our website and to trust us with your personal information. We encourage you to read this document carefully before using the website. By using the website, you accept the practices described in this Privacy Policy. If you do not agree, please discontinue use.

What information do we collect about you?

We collect the following categories of personal information:

• Identification data (name, surname)
• Business identification data (OIB / tax number), where you request a business invoice (R1)
• Contact details (email address, telephone number, billing and shipping address)
• Order and transaction data (purchased items, order number, order history, payment status)
• Technical data (IP address, browser type, device information)
• Communication data (correspondence with customer service)
• Recruitment data (CV and application details, where you apply for a position)

We do not collect sensitive personal data (such as data revealing health, race, religion, or political opinions). Payment card details are not stored by us and are processed securely by our payment providers.

How do we collect this information?

• Information you give us — such as when you create an account, place an order, subscribe to our newsletter, apply for a position, or contact us.
• Information we collect automatically — such as through cookies when you use our website (see our Cookie Policy).

Cookies and similar technologies

Cookies are small files placed on your device that allow us to recognise you and remember your preferences. For more information, please see our Cookie Policy.

Do Not Track requests

We do not currently respond to browser “Do Not Track” (DNT) signals, as there is no industry-standard for how to interpret them. However, you can manage tracking and cookies through our cookie consent banner, where you may accept or reject non-essential cookies at any time.

Why do we collect information about you?

• To provide and maintain our service
• To issue business invoices (R1) where requested, in accordance with accounting regulations
• To process and fulfil your orders and perform our contract with you
• To contact you regarding your order or inquiries
• To comply with legal obligations (such as tax and accounting requirements)
• To analyse usage trends and improve our products and services
• To send marketing communications, where you have consented or where permitted by law
• To manage your account
• To handle recruitment applications

Legal bases for collection

We process your personal data on the following legal bases:

• Consent — for marketing communications and non-essential cookies.
• Performance of a contract — to process and deliver your orders.
• Legal obligations — to comply with tax, accounting and consumer protection laws.
• Legitimate interests — where reasonably necessary to achieve our legitimate business interests, namely:
  • Ensuring the security and proper functioning of our website and preventing fraud
  • Improving our website, products and services
  • Managing customer relationships and responding to inquiries

How long do we retain your information?

We keep your personal information only for as long as necessary for the purposes described, unless a longer retention period is required by law (such as tax and accounting obligations). Order and invoicing data is retained in accordance with Croatian tax and accounting law. Recruitment data (including CVs and applications) is retained for up to 12 months from submission, after which it is securely deleted unless the candidate is employed. When we no longer have a legitimate need to process your data, we delete or anonymise it.

Do we share your information?

We may share your information with trusted third parties only where necessary, including:

• Payment service providers
• Shipping and logistics partners (e.g. DHL, GLS)
• IT and hosting service providers
• Accounting and legal advisors, where legally required

We may also disclose information where legally required, or in connection with a merger, acquisition or sale of business assets. We do not sell your personal information.

Cross-border data transfer

Some of your personal data may be processed outside the European Union, for example by service providers such as analytics or marketing tools. Where data is transferred to a country not deemed “adequate” by the European Union, we apply appropriate safeguards, such as Standard Contractual Clauses, in accordance with the GDPR.

Automated processing

We may use automated processing, including profiling for marketing and analytics purposes, to personalise our services and communications. You have the right to object to such processing.

Your rights

In accordance with the GDPR (Articles 12–23), you have the right to:

• Access your personal data and receive a copy
• Rectify inaccurate or incomplete data
• Request erasure of your data (“right to be forgotten”)
• Restrict or object to processing
• Data portability
• Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us using the details below.

Right to lodge a complaint

If you believe your personal data has been processed unlawfully, you have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP), Ulica Metela Ožegovića 16, 10000 Zagreb, Croatia — azop.hr.

Privacy of children

Our website is not intended for children under the age of 16, and we do not knowingly collect their personal data. If you believe a child has provided us with information, please contact us and we will remove it.

Security of your personal information

We take reasonable technical and organisational measures to protect your information. However, no method of internet transmission or storage is completely secure, and we cannot guarantee absolute security.

Links to other websites

Our website may contain links to external websites that are not operated by us. We are not responsible for their privacy practices and recommend you review their policies.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The version published on this page shall apply.

Contact us

For any questions regarding this Privacy Policy or the processing of your personal data, please contact us:

Narmiko d.o.o.
Petrova ulica 59a, 10000 Zagreb, Croatia
Email: info@bellepoque.hr
Telephone: +385 1 4666 430, +385 1 7888 527
Registered in the Court Registry of the Commercial Court in Zagreb, MBS: 081102877, VAT ID: 72764976404