Customer Service

You have 15 days from the date you received your order to exchange or return item(s).

Please ensure that all items are returned in their original condition, free from any signs of wear, washing, or alteration, and with the tags still attached. Additionally, please remember to include all item boxes and dust bags when returning your items.

Please note that only one prepaid label is provided per order, so all items must be returned together in the same parcel.

When sending return shipments, please use the same courier service (DPD) that was used for the original delivery.

Please be aware that we can only accept returns from the country to which the order was initially shipped. For instance, orders delivered to Slovenia must be returned from Slovenia. Otherwise, the return will not be free of charge, and you will be responsible for import and shipping fees.

Customized items are not eligible for returns.

Your refund will be processed to the original payment method. Alternatively, you can choose to receive store credit for the refunded amount, which can be used for future purchases on Bellepoque Shop.

Please note that insurance and handling fees are non-refundable in the case of returns.

If you are returning items that arrived in separate parcels, please pack them carefully into their respective original packaging and use the individual labels provided for each parcel.

Exchanges are only possible for the same item in a different size. We are unable to exchange items for a different color or a different product altogether.

We can only facilitate exchanges for non-faulty items that remain in their original condition, have not been worn, altered, or washed, and retain all their attached tags. Please ensure that you include all item boxes and dust bags with your return.

Please note that we can only exchange the same item for a different size once.

All merchandise must be returned in a single parcel. We reserve the right to decline multiple returns from one order that are sent at different times.

Exchange shipments must be arranged using the same service as the original delivery, whether it was DHL or UPS.

Keep in mind that we can only accept exchanges from the country to which the original order was shipped. For instance, if the order was delivered to Slovenia, it must be returned from Slovenia. Otherwise, the exchange will not be free of charge, and you will be responsible for import and shipping fees.

Customized items cannot be returned.

If you wish to cancel your purchase contract, you have two available options:

1. **Cancellation by Returning the Items:**
Your cancellation will be automatically processed if you return the items within the 30-day period mentioned above.

2. **Cancellation in Written Form or via Phone:**
You also have the option to cancel your purchase contract within 14 days after delivery by providing written notice through email, fax, or letter, or by contacting us over the phone. Once you have informed us, please proceed to return the items within 14 days.