Payment & Currencies

All payments and refunds are processed in euros (EUR).

Prices and VAT

For customers within the European Union, all prices include VAT. For customers outside the European Union — including the United Kingdom, Switzerland, the United Arab Emirates, Serbia, Bosnia and Herzegovina, Montenegro and Albania — prices are displayed without VAT. Import duties or local taxes may apply upon delivery, as determined by the destination country, and are the responsibility of the recipient.

How to pay

When you reach the payment stage at checkout, simply choose your preferred payment option. Payments are processed securely through Stripe, our trusted payment provider.

We accept all major credit and debit cards, including Visa, Mastercard, Maestro and Diners Club, as well as Google Pay and Apple Pay. Depending on your location, additional options may appear at checkout, including Klarna and instalment payment, where available.

Security

To complete your payment, you enter your card details directly through our secure payment provider. All transactions are processed over an encrypted connection, and your card details are never stored on our servers.

Refunds

Refunds are issued to the original payment method used for the purchase. Please note that once we have processed your refund, it may take an additional 5  days to appear in your account. This timeframe is determined by your card issuer, not by Belle Époque.

If you need any further information, please contact us at info@bellepoque.hr or +385 1 7888 527

Secure payments (PSD2)

To enhance the security of online payments, EU regulations under the Payment Services Directive (PSD2) require an additional layer of identity verification, known as two-factor authentication (2FA), for certain card transactions.

This means that, for payments above a certain value, your bank may ask you to confirm your identity — for example, through a code sent to your phone or your banking app. This is a standard security measure and applies across all EU online retailers.

If you experience any difficulty completing a card payment, we recommend contacting your bank to confirm that your card is enrolled in two-factor authentication. Your bank can also guide you through setting it up, or you may choose one of the other payment options available at checkout.

Depending on your bank, you may also be able to designate Belle Époque as a trusted retailer, so that future purchases require no additional verification. Your bank can advise you on this.