Payment & Currencies
Payments, as well as refunds are invoiced in Euro (EUR).
When you reach the “payment” stage during checkout, kindly choose the card payment option.
Please be aware that there could be potential transfer fees and bank service charges. It’s important to note that transaction fees imposed by the bank will not be reimbursed by Bellepoque.
We gladly accept the following credit and debit cards: Visa, Visa Premium, Mastercard, Diners Club.
To complete your payment, input your card details on our secure payment portal. BellePoque Shop employs cutting-edge WsPay Secure real-time online credit card authorization system.
If you need more information please call +385 1 7888 527
To enhance the security of your online payments, new bank account security regulations have been introduced as part of the EU Payment Services Directive (PSD2).
Under PSD2, your credit card information is safeguarded through a process known as 2-factor authentication, which necessitates identity verification. For more details regarding PSD2, you can refer to ecb.europa.eu.
Banks are mandated to implement 2-factor authentication for online payments exceeding a specific value threshold. If you encounter any issues with credit card payments, we recommend contacting your bank to confirm whether your card is already enrolled in 2-factor authentication. If it isn’t, your bank will provide instructions on how to set it up. In the interim, to prevent payment complications for your BellePoque orders, we suggest opting for an alternative payment method, as this verification process applies exclusively to credit cards. Below, you’ll find an overview of our alternative payment options.
Please be aware that, depending on your bank, you may have the option to designate BellePoque as a trusted retailer, ensuring that future transactions with us won’t necessitate additional verification. For more information on this, please reach out to your bank.
Note that our response time may extend to a few days. We sincerely apologize for any inconvenience this delay may create.
If you have any inquiries for our customer support, please call this number during business hours from 8 AM to 3 PM. Thank you.
If you have the opportunity, please visit our physical stores at the following addresses:
- Bellepoque store Lošinj Island, Hotel Bellevue
- Bellepoque store Rovinj, Hotel Grand Park
- Bellepoque store Dubrovnik, Hotel Rixos